Refunds & Cancellation Policy
What you buy
The full game, the Season Pass and the Founder’s Pack (and, before the premium launch, Gems and the Creator Pass) are digital items added to your account instantly after payment. No physical goods are shipped. Purchases made on Steam or the Epic Games Store follow that store’s refund policy.
When we refund
- Not delivered: if you were charged but the item didn’t reach your account within 24 hours, we refund in full or deliver it, your choice.
- Charged twice: duplicate payments are refunded in full.
- Changed your mind: within 7 days of purchase, as long as included Gems are unspent and the pass hasn’t been used (no pass rewards claimed). A refunded full game returns the account to the demo; your save is kept.
Gems that have been spent, and passes whose rewards have been claimed, can’t be refunded except where the law requires. Refunded items are removed from your account.
Cancellation
Passes are one-time purchases for a fixed period and do not renew automatically, so there is nothing to cancel. If we add subscriptions later, you will be able to cancel any time before the next renewal.
How to ask
Email contact@higglerslab.com with your in-game handle and the payment ID from your receipt. We reply within 2 business days. Approved refunds go back to the original payment method within 5–7 business days (bank timelines may vary).
Steam and Epic
Purchases made in the Steam build follow Steam’s refund policy and are requested through Steam Support. Purchases in the Epic build are covered by this policy.